Your Protection and Safety
Your protection and safety are the business of Superior Security and Investigations, Inc.
We provide security services for a wide range of businesses, places, people and situations. Superior Security and Investigations is an Oklahoma Corporation providing full-service security across Oklahoma and nationwide.
Our professional Armed and Unarmed Security Officers have a wide range of experience and are CLEET (Council on Law Enforcement Education Training) certified and go through site specific training prior to being assigned to your specific site.
Superior’s training is not a single event, but an on-going process. Superior conducts continuing education of its security force, consistent with industry standards and focused on site specific customization.
By establishing a consultative partnership with our customers we have been able to define and establish service delivery performance measurements that are important in the day-to-day delivery of our services. Practical and engaging performance measurements also known as Key Performance Indicators (KPI’s) help us measure what matters most, so that we can determine if improvements are needed and allows our business partner provide input to ensure continuous improvement in our service quality.
Our Guarding Services Metrics include:
- Officer Appearance
- Site Specific Training
- Site Specific Recruitment
- Quality of Reports
- Employee Retention
- Public Relations Skills
- Management Responsiveness
- Overall Quality of Service
- Officer Demeanor
- Training and Employee Development
- Quality of Supervision
- Quality of Post Orders
- Incident Response and Resolution
- Budgetary vs. Actual Costs
- Employee Turnover
This information and feedback is utilized to:
- Immediately identify any opportunity to improve specific security service needs
- Look for opportunities to provide additional value added services for our business partner